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Airlines/In-Flight Service AlterLinks Topic Index 10 Ways Monopoly Airlines Use 'Calculated Misery' to Make Flying an Increasingly Overpriced Nightmare Resource Type: Article Published: 2015 In the three months of last quarter, America's commercial airlines collectively made $5.5 billion, up 53 percent over the same period a year before and the highest tally since the pre-Recessionary days of 2007. And yet, customers have never been more unhappy. The airline industry profits by having you pay extra to be treated like a human being.

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