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What do you say when you don't know the answer
Siskind, Barry http://www.sources.com/SSR/Docs/HLCA132-Siskind-WhatDoYouSayWhenYouDontKnowAnswer.htm
Publisher: Sources HotLink
Year Published: 2015
Resource Type: Article
One of my personal pet peeves happens I ask a sales person a question and they don't know the answer but give one of two responses:
1. They shrug their shoulders and go on and talk about something else, or
2. Invent an answer and then present it with absolute conviction.
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